Summer 2027 Intern - Enterprise Research - Customer Experience Researcher

Overview

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience. As an employee, you'll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most.

Grow Your Skills, Grow Your Potential

Responsibilities

Who We Are Looking For

We are looking for current Graduate students who are passionate about understanding how consumers think, feel and act in the insurance and financial services space. The ideal candidate would be a researcher who has experience with quantitative research, qualitative research, or both. This includes the ability to create surveys, analyze quantitative data, and/or employ qualitative methods such as conducting one-on-one interviews and summarizing overall themes. Being able to communicate well and visualize your findings to create impact are also key.

Our Team

This position is to join the Customer Insights & Measurement (CIM) Team. The CIM team is a strong group of 30 researchers, statisticians, and analysts who focus on planning, executing, analyzing, and sharing research that provides actionable insights about the customer experience. Those insights are used by various business partners across the company so they can make data-driven decisions. Come join a research team that takes its work seriously but has fun along the way. If you want to conduct research that truly has impact – this is the place for you! As a Customer Experience Research Intern on the CIM Team, you will: Work with peer researchers to understand research needs and develop/execute research efforts to support those needs. Execute new primary quantitative or qualitative research to understand customer needs/expectatio