2027 Internship - Customer Support Engineer

Why This Internship As an intern with Textron, you’ll gain hands-on experience while exploring your interests and building new skills. You’ll be supported and challenged to contribute in meaningful ways – working on real projects alongside experienced professionals to prepare for future success

JOB SUMMARY

To provide technical and engineering coordination between the customer, Marketing and Engineering/Manufacturing. Prepares technical proposals and problem summaries for company wide usage. Provides Service facilities, Field Service personnel and aircraft operators with technical assistance regarding all Fleet Programs.

JOB RESPONSIBILITIES

• Prepare technical data and problem summaries from field reports and inspection summaries to brief marketing, engineering and manufacturing functions on field problems.
• Sustain technical files of existing and potential product improvements and serialized production changes.
• Analyze discrepancy reports concerning Textron Aviation Fleet Program products. Coordinates corrective action with Manufacturing.
• Acts as liaison between Field Service and Manufacturing on customer problems and corrective measures.
• Support the on-site assistance at company owned service centers and independent service stations during investigation of unique aircraft problems or prototype installation.
• Assist with the preparation of technical programs for operators conferences and technical seminars.
• Support the team and assist with the coordination of equipment suppliers to achieve maximum reliability from installed equipment on Textron Aviation products.

EDUCATION/ EXPERIENCE

• Pursuing Bachelor’s degree in:

o Aircraft Management o Aerospace Engineering o Avionics Engineering o Mechanical Engineering o Other related field

QUALIFICATIONS

• Excellent oral, interpersonal, and written communication skills
• Excellent customer service skills
• Good computer skills
• Self-motivated, disciplined, and able to work in a team environment to meet de