TYEP - Metro Action Commission - Customer Support Navigator

TN Youth Employment Program Job Description

Company Information

Company Name

Metropolitan Action Commission

Family & Community Services

Company Address

1281 Murfreesboro Pike

Nashville, TN 37217

Site Address

1281 Murfreesboro Pike

Nashville, TN 37217

Company Website

https://www.nashville.gov/departments/metro-action

Company Description

Our programs and services break the cycle of poverty by addressing the root causes by increasing family economic security, educational success, and health and well-being from one generation to the next.

Nearest MTA Bus Stop

Murfreesboro Pike

Internship Information

Format: (In-Person Only)

In person

Positions Available

10 Part-time

morning and/or afternoon.

Technology Used

Microsoft office, Smartsimple, THO

Internship Title

Customer Support Navigator

Internship Description/Learning Objectives

Intern will be supporting customers in person to complete and submit applications, among other needs. Interns will achieve insight into low-income financial assistance processes.

Job Duties

Data entry, application assistance and submission, intake, filing, customer service, administrative duties.

Preferred Competencies

Experience with Microsoft office, experience working in customer service, emotion regulation, professional and interpersonal knowledge and skills

General Information

Work Schedule Days and Hours

Monday – Friday

8:00am-4:30p (between these hours)

Dress Code

Business Casual

Travel Required

No

Physical Requirements

Walking, light lifting (files)

Working Conditions: (example: Office Warehouse, Outdoors, with Children or Animals, etc.)

Office